We’re here to help

Contact GatePass

Questions, feedback, or partnership ideas? Send us a message and our team will get back to you. For urgent ticket issues, include your order email and reference if you have it.

Email
We reply within 1–2 business days.
support@gatepass.ng
Support hours
Mon–Fri, 9:00–17:00 (WAT)
For event-day emergencies, include “URGENT” in your subject.
Social
DMs monitored for public updates.
Twitter Instagram LinkedIn
If your question is about a purchase, include the email used at checkout and your reference.
We’ll reply by email. Make sure to check your spam folder.
Fastest ways to reach us
Pick the channel that matches your request.
1–2 days reply Live chat
Quick actions
Open live chat Browse help center Email support
Before you send
  • Include your order reference if you have one.
  • Mention the event name and date.
  • Add “URGENT” for same-day check-in issues.
Support hours
Mon–Fri, 9:00–17:00 (WAT)
For urgent issues outside hours, use live chat so we can follow up fast.