Events
Create your event in the dashboard, add details and ticket tiers, set Status to
Published.
If moderation is enabled, an admin will approve it. You can update content anytime; changes
take effect immediately.
Yes. Use ticket tier sale_start_at / sale_end_at to define on-sale windows,
and the event’s start_at to schedule the show.
Open Dashboard → My Events, select your event, and update details or ticket tiers.
Changes publish instantly unless moderation is enabled.
Tickets
Tickets are emailed instantly with a unique QR code. Buyers can re-send tickets from their
receipt.
Organizers can re-send from Orders in the dashboard.
Yes. Use ticket tiers with separate capacity and price. Early Bird can end on
a date or when sold out.
Check spam, then use the resend link on your receipt. If that fails, contact our
support with your order email and reference.
Transfers are handled by the organizer. If permitted, contact the event organizer with the
order reference to update attendee details.
Payouts
Payout timing depends on provider settlement schedules. Track each payout’s status
and reference in your dashboard.
Enable email notifications to be alerted when a payout is processed.
We support NGN and USD accounts. Methods vary by region. Add your beneficiary in Settings
→ Payouts and verify details before requesting.
Rejections are typically due to mismatched bank details. Update your beneficiary in
Settings → Payouts and submit a new request.
Check-in
Scan the ticket QR at entry. Duplicate scans are blocked, and check-ins appear in real time
on your dashboard.
Yes. You can have multiple devices scanning simultaneously; duplicates are safely rejected
with a “Already checked in” warning.
The second scan is blocked and the staff member sees an “Already checked in” message.
This prevents duplicate entry.
Account & Security
Use the Forgot password link to reset access. If email isn’t arriving, check spam or
add our address to your contacts and try again.
Go to Dashboard → Profile to update your name, password, notification preferences,
and timezone.
Contact support from the Contact page with your account email. We will confirm your
request before removing data.