Privacy Policy

1. Scope

This Policy covers personal information processed through our website, dashboards, checkout, APIs, and related tools (the “Services”). If you use GatePass as an Organizer, you are responsible for your own attendee notices where required.

2. Data We Collect

• Account & Profile: name, email, phone, organization, timezone, preferences.
• Event & Ticketing: event content, ticket tiers, capacity, orders, payouts, check-in logs.
• Checkout/Attendee: buyer/holder name, email, phone, quantity, amounts, references.
• Payments: status and references from processors (we don’t store full card/PIN).
• Device/Usage: IP address, device/browser, pages viewed, crash logs, security signals.
• Support: messages, attachments, contact details, meta (e.g., order reference).

3. How We Use Data

• Provide and improve the Services (ticketing, checkout, QR validation, dashboards).
• Process payments and payouts; send receipts, tickets, confirmations, and notifications.
• Secure accounts, prevent fraud/abuse, and ensure event integrity.
• Respond to support requests and communicate service updates.

4. Legal Bases

We process personal data to perform our contract with you, comply with legal obligations, protect legitimate interests (e.g., fraud prevention), and with your consent where required.

5. Sharing & Disclosure

• Payment processors for checkout and payouts.
• Service providers for hosting, email delivery, analytics, and customer support.
• Authorities if required by law or to protect rights, safety, and security.

6. Data Retention

We retain data only as long as necessary for the purposes described here, including legal, accounting, and security obligations.

7. Your Rights

• Access, correct, or delete your information.
• Request data export where applicable.
• Withdraw consent or object to processing in certain cases.

8. Security

We use technical and organizational measures to protect data. No system is 100% secure, so please protect your credentials and notify us of suspicious activity.

9. Cookies

We use cookies and similar technologies for session management, analytics, and preferences. See our Cookie Policy for details.

10. Contact

For questions or requests, contact privacy@gatepass.example or visit the Contact page.